FREQUENTLY ASKED QUESTIONS:
Thank you for visiting Estockchair! We design our product with best quality and also in pursuit of excellence. We have done our best to compile our coutomer’s most frequently asked question, and if you have any additional questions please feel free to contact us!!!
COMPANY FAQ’S
+
Where are you located?Estockchair is located at Dallas in North Texas.
+
What are your business hours?We are open Mon-Fri from 10am-8pm, Saturday-Sunday from 10am-5pm.
we are closed for a little on major holidays.Don’t forget we’re open 24/7 online!
we are closed for a little on major holidays.Don’t forget we’re open 24/7 online!
+
Can I speak with someone?Of course, you can! We would be glad to help you in the way looking the best massage chair You can reach a sales representative by telephone 10 AM – 8 PM, or you can live chat with us through our website.You can e-mail us as well and we will respond in timely manner.
ORDER FAQ’S
+
Can I place my order over the phone?Of course! we would be happy to answer any questions. you can have and assist in placing orders. We can be reached by phone Mon-Fri, 10am-8pm and Sat-Sun, 10am-5pm.
+
How will I know if my order has been processed?Normally we will ship out an item after receiving buyer’s payment, and you will receive a confirmation e-mail immediately.
+
When is payment taken for my order?Payment is taken instantly after the order is processed online. For the security of your card, we do this so we do not keep any open credit information and everything is processed immediately.
+
I want to cancel my order. What do I do?As long as your item has not shipped yet we can cancel your order and credit you the full amount.If your order has already shipped please refer to our return policy.
WEBSITE FAQ’S
+
Do you charge sales tax?No, we have no sales tax imposed on any order unless it is purchased within the state of Texas. This includes orders in which the shipping address is in Texas. Please Note: Some states require that taxpayers fill out a “use tax” return and pay the equivalent of a sales tax in their state. Please consult your state law to determine if you have to pay this tax.
+
Do you offer quantity discounts?Yes, we do offer quantity discounts. Please contact our sales representatives.
+
Do you price match?We promise to our customers to give lowest price possible, and most often you won’t find anything for less. However, if you do find a lower price please contact a sales representative to see if we can match it. While compareing prices please be sure you include the shipping costs and any taxes.
+
What is your Return Policy?Normally we have 30 day money back guarantee, Customers will be responsible for the shipping costs to and from our facility. No refunds after 30 days. You will be charged for ALL delivery and shipping charges. All massage chair brands offer an exchange of a new unit if there are defects with the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.
+
How do I know this purchase will be a secure transaction?We are always taking extra precautions to assure our sites are 100% secure.
We are a member of the Sitelock secure and has partnered with Paymentech and Authorized.net to guarantee our customers have a reliable, protected transaction when checking out online with a credit card. We also provide the option of using a Pay-pal account for your transaction.
We are a member of the Sitelock secure and has partnered with Paymentech and Authorized.net to guarantee our customers have a reliable, protected transaction when checking out online with a credit card. We also provide the option of using a Pay-pal account for your transaction.
SHIPPING FAQ’S
+
Do you ship outside the continental United States?We do not currently ship outside the continental united states. Also, we are unable to ship to P.O. boxes, Alaska, Hawaii, and Puerto Rico.
+
How long will it take for me to receive my items?All orders are processed between 7 a.m. and 5 p.m. (CST), Monday through Friday. Your order will try to be shipped within 48 hours, unless otherwise noted. Normally, products could take within 4-7 days after shipping out.
+
How will I know when my order ships?You will receive shipping information by e-mail containing your Pro Tracking number and Shippers contact information.
+
How will I know when my order is to be delivered?You can track your shipment using the information from your shipping
confirmation e-mail.
confirmation e-mail.
+
What's the Curbside Delivery?Curbside Delivery is also known as call it “Free Shipping”. This is our standard delivery method and is included when you purchase any massage chair from us. During this shipping method your massage chair will arrive unassembled in its original factory boxes. The trucking company will deliver your massage chair to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or family member.
+
Assembly Required ?There is slight assembly required. This usually consists of attaching air hoses, the arms, and ottoman. This is pretty simple as long as you can follow instruction’s video with a link website address.
+
Can I upgrade my standard delivery?Yes, we offer a white glove delivery where the product is hand-delivered
into your destination and put it together.White glove delivery can add
about 1-2 weeks to the delivery lead time. White Glove Delivery costs
$250 and is the delivery and installation of your massage chair.
into your destination and put it together.White glove delivery can add
about 1-2 weeks to the delivery lead time. White Glove Delivery costs
$250 and is the delivery and installation of your massage chair.
